The managed care organization (MCO) case management plan is an essential tool in the management of the claim’s allowed
conditions. The case manager develops the plan in collaboration with the injured worker, members of the health-care team and
employer, if applicable. The plan represents a mutual commitment to the primary goal of return to work or resolution of the
claim.
The plan identifies:
Short- and long-term goals;
Time frames for response to referrals, follow up and evaluation;
